Shipping policy
We sincerely appreciate your support for ISAAC RHYS STOLLERY. As a professional New Zealand online retail store, we focus on supplying practical and cost-effective mid-to-low-end consumer electronics and accessories. We adhere to strict warehouse inspection standards and adopt shock-resistant protective packaging for electronic goods, aiming to ensure all orders are properly processed and safely delivered to customers worldwide.
1. Order Processing Time
Our warehouse team completes order validation, product quality inspection and sealed packaging within 1 to 5 business days after successful order confirmation and payment. Order processing services are suspended during weekends and official public holidays observed in New Zealand. During peak shopping periods with high order volumes, standard processing schedules may be slightly prolonged. We will actively notify all customers via email if unexpected long delays occur.
2. Shipping Rates and Delivery Estimates
Shipping fees for each order are calculated systematically based on parcel weight, dimension size and delivery destination. All logistic costs will be fully displayed on the checkout page before payment completion, ensuring complete pricing transparency without hidden charges.
All consumer electronics orders are delivered via standard international shipping, with an estimated transit period of 15 business days. Actual delivery arrival time depends on real-time global logistics operating status.
The quoted delivery timeframe serves only as a general reference. Delivery fluctuations may be caused by logistics carrier congestion, cross-border customs review cycles, adverse weather conditions, regional transportation restrictions and statutory holidays in transit or destination countries.
3. Shipment Confirmation and Order Tracking
Once your electronic parcel is picked up and dispatched by our authorized logistics provider, you will receive an automated shipment confirmation email equipped with your exclusive tracking number and official tracking entry.
Due to cross-system data synchronization requirements, tracking information will be fully updated and available for public inquiry within 24 to 48 hours after dispatch. If your tracking link fails to display updated status after the synchronization window, you can contact our support team for manual logistics verification.
4. Incorrect Address Disclaimer
Customers are solely responsible for submitting accurate, complete and valid recipient addresses, postal codes and active contact details during checkout. Please double-check all delivery information before confirming your order.
ISAAC RHYS STOLLERY shall not bear any liability for misdelivery, parcel return or logistics losses caused by incorrect or incomplete address information provided by customers. Any additional reshipping fees incurred by address errors shall be covered entirely by the buyer.
5. Lost or Damaged Packages
If your electronic parcel cannot be tracked or is officially confirmed lost during cross-border transportation, please submit a formal parcel investigation request to our customer support team within 3 calendar days from your scheduled delivery date.
Consumer electronic devices are prone to surface scratches, component loosening and structural damage during long-distance international shipping. If you receive defective or damaged products, please retain all original packaging materials and capture clear photographic evidence of damaged goods and package conditions within 24 hours after parcel receipt. Our team will conduct a professional assessment and provide targeted after-sales solutions promptly.
6. Apparel Care and Usage Notice
Every consumer electronic device sold in our store is equipped with dedicated user guides and daily maintenance tips tailored to different product models. Customers must follow official operation guidelines for daily use, routine maintenance and storage management. We shall not be held accountable for device malfunctions, structural damage or shortened service life resulting from unauthorized disassembly, irregular operation, non-compliant charging and private modification of electronic products.
7. International Shipping and Customs Notice
All our electronic product orders support global cross-border delivery services. Local customs authorities may levy import duties, clearance fees and other regulatory charges according to the trade supervision policies of the destination country.
All customs-related fees and taxes are the sole responsibility of the order recipient. These extra charges are not included in product unit prices and standard shipping fees. We are not liable for parcel detention, customs rejection, forced return and subsequent losses caused by customers’ failure to comply with local import declaration regulations.
8. Contact Information
For any consultation regarding shipping policies, logistics progress, delayed delivery and after-sales problems, please get in touch with us through the official contact methods below:
Trade Name: ISAAC RHYS STOLLERY
Phone Number: +64 28 661 0871
Email: service@circuoraq.shop
Physical Address: 73 Dunlops Road, Rangiora, CAN 7400, New Zealand